Reference

Terms That Govern Your nb789 Account

Before you open an account and start depositing via JazzCash, Easypaisa or Raast, read these conditions carefully. They set out what we expect from you and what you can expect from us — access is available where local law in Pakistan permits.

Account Eligibility RulesJazzCash, Easypaisa, Raast Payment TermsData Handling PolicyAccount Suspension ConditionsJurisdiction Clause
nb789 Terms That Govern Your nb789 Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account conditions, a transaction dispute or a data request, reach us through one of the channels below. Wallet-related queries — JazzCash, Easypaisa or Raast — are handled by the payments team; account-condition queries go to the legal support queue. Response times vary; we aim to acknowledge every request promptly.

Live Chat Start a live chat session from any page. Describe your legal or account query clearly and our team will route it to the right queue without delay.
Email Support Send detailed legal queries or formal data requests by email. Include your registered mobile number and the transaction reference if the query involves a JazzCash, Easypaisa or Raast payment.
Account Help Centre Access the Help Centre from your account dashboard. The legal and policy section covers account suspension, data retention and how to raise a formal dispute.
HOW WE HANDLE POLICY

Data, Cookies, Security and Account Records

We handle your account data with a defined set of practices — not vague promises. Here is what that looks like in practice across four areas you can check and act on.

Data We Hold

We store your registered mobile number, payment method records — JazzCash, Easypaisa or Raast — and transaction history. You can request a copy of this data through our support channel.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used on mobile. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Retention and Deletion

We retain transaction records for the period required by our operating obligations. After that period, inactive account data is deleted unless an open dispute requires us to hold it longer.

Common Questions About These Terms

These are the questions we see most often about account conditions, data rights and how our legal terms apply to Pakistan accounts funded through local wallets.

They apply to anyone who holds or opens an nb789 account. Access and eligibility depend on local law in your region — use the account only where permitted.

Yes. Contact our support team by email or live chat with your registered mobile number. We will confirm what data we hold and provide a copy within a reasonable period.

We will suspend the account and review any balance held. If the funds came via Easypaisa, JazzCash or Raast and no policy breach is found, we process the return to the source wallet.

Contact support within the dispute window stated in the full terms. Include the transaction reference and the mobile wallet number used. We review and respond to every formal dispute raised.

We may update the terms at any time. The version published on this page is the version currently in force. Continued account use after an update means you accept the revised conditions.

Submit a closure request through live chat or email. Once confirmed, we process account closure and schedule data deletion in line with our retention obligations, subject to any open disputes.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.